Technocrat with over 3 decades experience in Software Industry, started his career in software education and development of solutions for local industries at his hometown, Roorkee (Uttarakhand, India), in June 1994. He served in consulting and faculty roles at Science and Technology Entrepreneurship Park (STEP) at IIT Roorkee Campus, K.L. Polytechnic, Roorkee, Central Building Research Institute, Roorkee. In 2002, He undertook consulting roles at ETN Solutions, Mohali, A-1 Technology Private Limited, Chandigarh / New Delhi, India and A-1 Technology Inc, New York, CDC Services Inc, Edison, New Jersey, Citi Cards and Citi Financial at Baltimore, Maryland, USA.

In Jan 2011, with an urge to serve his home country, he relocated back to India and started a Software solutions company at Noida, India in July 2011. As part of this journey, he got an opportunity to serve, India's second largest credit card issuer, SBI Card as Assistant Vice President - Technology Specialist in Data Science and Machine Learning domain and he was member of the core team and contributed in setting up the Turbine Data Lake at SBI Card, one of the first in India, in the financial sector. He led and delivered various business centric use cases during his stint at SBI Card, including Real-Time trAnsaction Decline Analysis and Response (RADAR) system and Context Driven Interactive Voice Response system, Location based offers, CIBIL data analysis platform, Marketing offers automation, and also played key role in setting up various other analytical platforms for data gathering, analysis and tracking. After serving over 5 years, at SBI Card, he resumed his journey of solftware solutions delivery as Chief Architect - Cloud Solutions at Zen Software Solutions, Noida, India where he is the master mind to lead the cloud solutions strategy of the company across the globe.

During his career, he has served various industries including Manufacturing, Retail, Banking, Finance, Insurance, Credit Cards, E-Commerce, Real Estate, Jewellery, and Healthcare.  He is presently engaged in Gen AI, Lang Chain, LLMs, Robotics and ERP Solutions design.

PROFILE SUMMARY

• Over 30 years overall experience in software solutions design and best practices for a user focused, simple and easy to use, modular and scalable architecture built using industry standard software design patterns.

• Service in India since 1994 and in between from 2004 to 2011 - Approx. 6 years, onsite in USA in relation to various client projects.

• 15 years’ experience in solutions design. ~12 years across Azure, AWS and GCP.

• 5+ years worked as AVP – Technology Specialist at SBI Card and Payment Services Limited, Gurugram, India.

• Since April 2023, working as Chief Architect - Cloud Solutions at Zen Software Solutions Private Limited, Noida, India. 

TOTAL WORK EXPERIENCE

~30 Years

WORK EXPERIECNE HISTORY

Apr 2023 – Present 

Cloud Solutions Architect, Zen Software Solutions Private Limited | Noida | India

Feb 2018 – Apr 2023 

AVP – Technology Specialist | Turbine Data Lake, SBI Cards and Payment Services Limited | Gurugram, India

Feb 2011 – Feb 2018 

Solution Architect cum Project Manager, Zen Software Solutions Private Limited, Noida, India

May 2007 – Jan 2011 

Oracle BPM Advisor | Consultant, On Deputation to Citi Cards, Baltimore Maryland, United States of America. Employed with CDC Services Inc (now Aptean). Lateral Hire by TCS-America.

May 2003 – May 2007 

Programmer Analyst | General Manager | Sr. Vice President - Technology, A1 Technology Inc, New York, USA | New Delhi | Chandigarh

April 2001 – May 2003 

Sr. Project Manager, GSoft Infotech, Roorkee, India

April 1999 – Mar 2001 

Project Assistant | Programmer, Fire Research Laboratory, Central Building Research Institute, Roorkee, India

Nov 1997 – Jul 1999 

Technical Consultant | Guest Lecturer | Software Specialist, Science and Technology Entrepreneurship Park (STEP), IIT, Roorkee, India

July 1997 – Dec 1997 

Guest Lecturer, PGDCA, K L Polytechnic, Roorkee

June 1994 – Jul 1997 

Software Engineer | Programmer | Lecturer, Center for Software Development & Training (CSDT), Roorkee, India

Qualifications

• Post Graduate Certification in Data Science and Machine Learning from IIT, Roorkee.

• Experience across databases including Oracle, SQL Server, MySQL, Mongo DB and Firebase databases.

• Hands-on experience with Cloudera Hadoop, HDFS, Hive, Kudu, Impala, HBase, and Hue; including experience in ETL pipelines and data ingestion from multiple sources of legacy databases to Cloudera Hadoop eco-system and store in Hive and Impala.

• Experience in working on Google Cloud Platform (GCP), AWS and Azure.

• Experienced in managing projects in banking, finance, healthcare, insurance, supply chain management, information security, telecom, games, business accounting, transportation, customer support and independent research domains.

• Proficient with usage of Windows, Mac OS X, UNIX, CentOS Linux, and Ubuntu.

• Experienced in Object-Oriented, Event-Driven solutions design.

• Familiarity with various Design Patterns for Web and Cloud based applications design.

• Experience working with both SQL and No-SQL database including Firebase Realitime and Cloud Firestore DB.

• Excellent analytical, communication, organizational and interpersonal skills.

• Self-motivated, quick learner with Problem-Solving positive attitude.

MAJOR CLIENTS SERVED

SBI Card, Citi Cards, PayPal Inc., A&D, Instalimb, New York Life, Secure Symbology LLC., USA (Cardinal Health, Pfizer), Noble Trading Inc., USA, Metro-North Railroad, Grand Central Terminal, NY, USA.

MAJOR PROJECTS

● Bhoogol – Crop, land and Forest Monitoring Solution. Involved KYC Verification of Farmers.

● Instant Credit Card Issuance process for SBI Card. Involved Aadhar based KYC verification.

● Multi-Pay mass payment solution involving Bank Registration and Payments using Dwolla & PayPal.

● RADAR - Real-time Authorization Decline and Action pRocess implementation at SBI Card.

● Real-time Location Based Offers for SBI Card users.

● Real-time Merchant Location Based Offers SBI Card users.

● Real-time Spend Based Offers implementation at SBI Card.

● Real-time Sales Performance Dashboard at SBI Card.

● NFTE Life-cycle Management implementation using Salesforce at SBI Card.

● Collections Nerve-Centre to handle collections digitally at SBI Card during COVID-19 pandemic.

● Moratorium, EPP and RBI-RE Eligibility API to help all SBI Card digital channels during COVID-19 Pandemic. This project helped to recover over ~2200 Cr worth of debt during the pandemic.

● Information Security Assurance Workflow (ISAW) design and development using AquaLogic BPM and its integration with Documentum API for Information Security Administration at Citigroup (GCG-NAIT).

● High observance project Audio-Visual Information System (AVIS) for Grand Central Terminal, Metro-North Railroad, New York.

● Paypal Payment Wizard for PayPal Inc., USA included by Microsoft Corporation in its Microsoft Partner Pack and was distributed to its millions of customers worldwide.

TECHNICAL SKILLS

o Scala, Python, Hive, Impala, Kudu, HBase, Kafka

o Node.js, React-Native, Flutter, Angular

o Java, Spring Boot, Hibernate, Struts, Liferay, J2EE, EJB, Servlets, JSP , JFC, JMS, RMI, JDBC, Swing, Spring

o ASP , ASP .NET , VB.NET , C#, WPF , WCF , C/C++, WinAPI, MFC, Visual Basic, VBA Scripting, Crystal Reports

o PHP , PERL, Python, DELPHI, JSON, XML, XSLT , VoiceXML, CallXML, HTML5, CSS3, JavaScript

o AngularJS, SalesForce, OpenERP , Zoho, Documentum, DFC, Microsoft SharePoint

DATABASES & DATABASE TOOLS

o SQL Server, MySQL, MS-Access, Oracle, Sybase, MongoDB, Firebase

o SQL Query Analyzer, TOAD, Business Intelligence Tools: Crystal, Cognos, Business Objects

o Hive, Impala, Kudu, HBase, Beeline

PROGRAMMING SKILLS

o Python, Scala, Hive, Impala, Kudu, HBase, Kafka

o Node.js, React-Native, Flutter, Angular

DEVELOPMENT TOOLS USED

o Visual Studio Code, Visual Studio, Xcode, Android Studio, Phonegap / Cordova, Titanium, Ionic Framework,

Eclipse, NetBeans, Spring Tool Suite, VisualForce, Brackets, Sublime Text

PLATFORMS

o Cloudera Hadoop, RHEL, Ubuntu, Mac OS X, Windows 10, Windows Server 2012 R2

VERSIONING, PLANNING, DOCUMENTATION & TRACKING TOOLS

o GIT, TFS, SVN, CVS, PVCS, VSS, Microsoft Project, Microsoft Visual Modeler, Visio. Microsoft Project, Project

Server, Atrium, Basecamp, Odoo & Zoho Projects, dotProject, Open Atrium, JIRA, Confluence

OTHER SKILLS

o Odoo ERP – Sales, Purchase, Invoicing, Inventory, Manufacturing, HR, Recruitment

o Zoho CRM – Workflow development and integration of external systems using Zoho APIs

o Oracle BPM, Tableau, Grafana, Apache Superset

E-mail: mgoel (at) zensoftware (dot) us    /    goelmk (at) gmail (dot) com

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